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Terms and Conditions

Online Store Terms and Conditions

Please read the following terms and conditions carefully:

These terms and conditions constitute a binding agreement between you and Citadeli LLC, R.N. 404924285 ("Citadeli") and govern your use of the website (the "Website") and the purchase of item.

Personal information that Citadeli receives about you from you or from third parties is processed in accordance with the Privacy Policy specified in these rules and posted on the "Website", which is an integral part of this agreement and operates in conjunction with it.

By accessing and using the Website, you acknowledge that you have read and agree to these terms and conditions, including Citadeli Privacy Policy.

For questions about the use of the "Website" and other questions, you can contact the Citadeli User Service Center by phone: 0322350035 (ext. 007; 011; 016); Email:

Insofar as You wish to purchase an item through the Website and Citadeli wishes to sell the item through the Website, You and Citadeli agree to enter into the following agreement:

  1. Meaning of terms
    • Unless explicitly stated otherwise in the specific text and context of the Agreement, terms used in the Agreement have the following definitions:
      • Citadeli/Seller/Company/We are LLC "Citadeli" , R.N. 404924285, actual address: Tbilisi, st. R. Agladze #32; Legal address: Tbilisi, Saburtalo district , Didi Digomi , st. Tavdadebuli , 16, apt. 50
      • User/buyer - an individual or legal entity that performs the relevant actions/operations on the Website in order to purchase an item posted by Citadeli on the Website.
      • Terms of use/agreement - these rules/agreement together with any other rules and/or conditions that this agreement considers part of these rules with an appropriate reference, and which govern the User's access to the Website and use of the Website, including related with any content, features and services offered on the Website.
      • Account - a personal account registered on the Website by the User.
      • Authorization - the User's access to the account.
      • Item - a product offered for sale on the Website
      • Party - one of the parties by context.
      • Sides - both sides together.
      • Website means the website and all other alternative channels available to Citadeli.
      • Operation - any operation performed by the User in connection with the account and / or services.
      • Universal identifiers - a set of data provided by Citadeli to User, with the help of which he registers in the identification system and has the opportunity to use a number of remote services of Citadeli and/or remote service channels.
      • Access Codes - codes, passwords, User name, identification codes, universal identifiers and / or other confidential information that Citadeli may provide to User to access various services.
    • Depending on the context, words in the singular can mean the plural and vice versa.
    • By agreeing to these terms, User acknowledges and confirms that:
      • is a legal entity established in accordance with the legislation of Georgia, or an individual aged 18 years or older with full and unlimited legal capacity (or a person under the age of 18 who has the permission of the relevant persons to enter into this agreement).
      • User has all the powers to enter into and fulfill obligations under this agreement.
      • I have read and agree to these terms and conditions.
      • all data provided by him is accurate.
      • when opening an account and during the entire term of the agreement, its activities and / or actions are / will be carried out in accordance with the legislation of Georgia.
      • agrees that after opening an account, Citadeli may search/verify and process (including for direct marketing purposes) any information provided by or relating to the User, including personal information and/or universal identifiers.
      • agrees to receive short text, voice and/or other types of promotional messages to User's phone number, e-mail address provided to the Citadeli company, with the frequency set by Citadel, until Citadeli receives another instruction from User.
      • Immediately inform Citadeli in writing of all circumstances that may contradict the statements specified by him and / or lead to a violation of the specified warranties;
    • The Website's design, software package, underlying code, software and other materials are subject to copyright and other intellectual property rights and are therefore subject to protection;
    • User undertakes not to use the software equipped with artificial intelligence in connection with the use of the service;
    • User must always keep account access codes secure and never share them with third parties.
    • User assumes full responsibility for any actions performed under his account. If a person gains access to User's account on behalf of another person, it is assumed that he has sufficient authority to impose certain obligations on User. Citadeli fully disclaims any liability for damage caused by third party access to User's account.
    • User is obliged to change his password and immediately contact Citadeli service center if User has reasonable suspicions that the information, password or other access code (s) or means of access to his account have been stolen, lost, misappropriated, used without permission or otherwise assigned. Failure to comply with this obligation will jeopardize the security of User's account, as well as entail liability for any losses.
    • User is obliged to ensure the accuracy of the information in the account and its relevance. Citadeli is not responsible for any damage caused by User's failure to comply with this obligation. Citadeli has the right at any time to request from User confirmation of the correctness of the information or the provision of documents or other evidence.
  3. Registration and authorization on the Website
    • To use the Website, User must register an account on the Website and pass authorization.
    • Account registration:
      • To register, User must enter in the appropriate fields: username, surname, email, phone number and password, which is known only to him and the system does not store it in clear text, but stores its hashed version, which is not available to anyone except User.
      • By clicking on the registration button, User automatically agrees to the terms and conditions and privacy policy of the Website.
      • User can register or log in through their Facebook profile .
    • Authorization:
    • After registering and verifying the account, User must be authorized to use the Website.
    • Authorization is carried out through the universal identifiers of the User (via e-mail and password or facebook profile ).
  4. Identifiers registered in the system:
    • The username is one of the parameters automatically determined by the centralized identification system, which is necessary for authorization to receive remote services.
    • Password is one of the parameters required for authorization to receive centralized remote service, which User determines independently when registering in the centralized identification system, through the remote service channel (s) selected by Citadeli, or through another communication channel. The password is subject to further update/change at the discretion of User.
    • Mobile phone number - a phone number to which User receives one-time access codes and one-time passwords (if any) necessary to perform the operations specified by the centralized remote service.
    • User's e-mail address is unique - the e-mail address to which User receives access codes and passwords (if any) necessary to perform the operations specified by the centralized remote service. In order to receive centralized remote service, User may be required to perform authorization using a simple (using name (e-mail) and password) or complex (using name, password and one-time code) authorization method. The authorization method for using each respective remote service channel (s)/services is also registered in the centralized identification system.
    • In order to improve service and / or security, the Company may determine additional or different user identifiers.
  5. Selection of products desired by the User, registration and receipt of an order:
    • User goes to the main page through the Website, from where he can access various information using the navigation buttons.
    • using the navigation buttons, User selects the desired category of item, after which he is given the opportunity to filter the data according to the characteristics of the desired product, discounts and / or other proposed data.
    • by clicking on the "Add to Cart" button, User selects and puts the desired itemin his cart.
    • before completing the purchase procedure, User indicates on the relevant page and in the relevant fields the following information: personal number or identification code, mobile phone number, actual address, preferred methods of delivery and payment. After filling in the specified fields, the buyer is given the opportunity to complete the purchase procedure.
    • after filling in the fields on the purchase page and pressing the payment button, User will be redirected to the payment page, where a fee for various services can be added to the cost of the item.
    • The itemselected by User through the Website is considered purchased and the ownership of the itempasses to User after the transfer of the itemby the company to User or a person authorized by User (the identity is recorded in the comment field) at the specified delivery location, and the recipient signs for its receipt.
    • Citadeli has the right to unilaterally, at its sole discretion, cancel any purchase made by User.
    • If Citadeli cancels the purchase made by User, Citadeli undertakes to return to User to the same account and in the same amount the amount paid by User before the cancellation of the purchase by the Company.
    • The order can be adjusted by telephone with User, and the additional payment or refund of the difference between the order amounts is confirmed by User during a telephone conversation with the operator of Citadeli.
    • The company's working hours are 09:00-18:00, if User places an order after 18:00, the order will be received and processed on the next business day.
    • Working days of the Company from Monday to Friday. If User places an order on a weekend or holiday established by the legislation of Georgia, the order will be received and processed on Monday or the next day after the end of the holiday.


  1. The procedure for receiving purchased item
    • User will be able to receive an item purchased through the Website in accordance with the pre-established rules of the delivery service.
    • In the case of the purchase of an item by installments and / or by bank transfer (card) by User, the recipient of the purchased item may be:
      • User;
      • any other competent person specified by User.
    • If the buyer wants the item to be accepted by another person instead, in this case, before the end of the purchase procedure, he must indicate the following information about the receiving person on the relevant page and in the appropriate field (comment field): name, surname, personal number and mobile number phone.
  2. Settlement between User and Citadeli:
    • User may pay by credit card, which includes acceptance of these terms and conditions.
    • When paying by bank card, the recipient of the transferred amount is Citadeli LLC
    • The user pays from Citadeli using the following payment methods:
      • VISA, MASTERCARD, AMERICAN EXPRESS card on the website citadeli .com
      • Online installment
  1. Warranty Terms
    • The commercial warranty applies only to products with a warranty card.
    • the conditions for obtaining warranty service will be specified in the relevant warranty card.
    • in order to find out details about the extension of the warranty conditions for specific products, the User can obtain information by contacting Citadeli through the means of communication specified in this agreement.
    • if User or a person appointed by him does not make claims regarding the condition of the item upon acceptance of the item, it is considered that the item are in good order and have no external damage or defects.
  2. Right to withdraw from the contract

User, who is a natural person and who has purchased the item for personal use, has the right to withdraw from the contract within 14 calendar days after receipt of the item by him or by a third party appointed by him and take advantage of the following conditions for returning the item:

Monday 10:00 - 17:00

Tuesday 10:00 - 17:00

Wednesday 10:00 - 17:00

Thursday 10:00 - 17:00

Friday 10:00 - 17:00

Saturday 10:00 - 17:00

Sunday 10:00 - 17:00.

The item cannot be returned at other times of the day.

Right to withdraw from the contract

Download the Form to fill out in case of withdrawal from the contract (Appendix#1)

  1. Citadeli's Disclaimer
    • Citadeli is not responsible for and does not warrant that the Website and/or the Service will be continuously available or free of bugs, viruses or other bugs.
    • The Citadeli's liability is limited to direct damage to the other party.
    • Citadeli is not responsible for:
      • consequential damages arising from the sale of a defective itemor for any other reason, including, but not limited to, damage to reputation, lost profits, loss of business or other material losses.
      • direct or indirect damage resulting from the cancellation for any reason of any purchase made by User.
      • contractual and / or any other damage caused to User and / or any other person, and which is in any way related to the use by User of any link on the Website. Citadeli is not responsible for the content of the Internet Website link to which User is redirected from the Website or its service.
      • changing the agreement and / or the Website, restricting or terminating access to the Website.
      • If the Website does not function properly in the event of an interruption or termination of an operation, transaction or transmission, loss or damage to data, contact or lines, illegal use of the Website or its components by third parties, or any circumstances existing beyond the control of Citadeli.
    • If any mistake leads to an increase in User's profit, or profit payable to User, then User is not entitled to receive such profit. User must immediately notify Citadeli of such error and return to Citadeli any profits credited to User's account as a result of such an error (at the direction of Citadeli), or the Citadeli may, at its sole discretion, withdraw from User's account the amount of such profit.
    • Citadeli is responsible for:
      • the correctness and timeliness of operations on User's account in accordance with the rules defined by these terms and conditions and applicable law.
      • confidentiality of information about transactions carried out on the account, except as provided by law and this agreement.
  1. Account termination and usage restrictions
    • Citadeli has the right to terminate or restrict User's right to use the Website unilaterally, by means of a message sent to the email address, if it considers that the requirements of these conditions have been violated.
    • User has the right to demand the cancellation of the account registered on the Website at any time. To do this, he should send a request to the Company's email address. User's account on the Website will be canceled within 01 month after the Company receives a request from User.
    • Cancellation of the account registered on the Website does not entail the termination of the provisions of the Privacy Policy provided for in the agreement.
    • Cancellation of the account registered on the Website does not lead to the automatic deletion of User's personal data. To delete personal data, User must send a corresponding request to the company's email address. In this case, User's personal data will be deleted within 01 month after the company receives a request from User.
  2. Governing Law and Dispute Resolution
    • Any issues not regulated by this agreement shall be regulated in accordance with the legislation of Georgia.
    • The place of execution of the agreement is Georgia.
    • In case of disagreement, the dispute will be considered by the Georgian courts.
  3. Validity and termination of the contract
    • This agreement comes into force from the moment User starts using the Website and is valid until User's registration is cancelled.
  4. Final provisions:
    • articles, paragraphs and subparagraphs of the agreement are numbered and named for convenience only and this fact is not relevant to the interpretation of the agreement.
    • in case of a request, User is obliged to provide Citadeli with any additional information, as well as provide the relevant supporting documents that are required by Citadeli and / or determined by the legislation of Georgia.
    • if any provision of the agreement is declared invalid, the remaining provisions of the agreement shall remain in full force and effect. Instead of an invalid provision, a provision is used that more easily achieves the purpose provided for in the contract (including the invalid provision).
    • Citadeli has the right to unilaterally amend the text of these terms and conditions and notify User about it using Citadeli information tools, including the Website, any other channel and / or e-mail available to Citadeli.
    • User is not entitled to transfer the rights and claims arising from these conditions, or impose obligations on another person without the written consent of Citadeli.
    • the place of performance of these conditions is the legal address of Citadeli.
    • Annexes to this agreement (if any) are fully governed by the articles, clauses and sub-clauses of the agreement.